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Training is often seen by management as something that can be ‘bolted on’ – it is rarely impactful in this mode. Kerry’s suggestions (about linking the behavior to corporate values and performance assessments) indicate that powerful tools like Crucial Conversations training should be part of an integrated strategy to move the. Reading time: 1m 30s. Employees need to have specific skills that enable them to face the demands of modern working life, a behavioural skills specialist has claimed. Liggy Webb, fouding director of The Learning Architect, a consortium for behavioural skills specialists, has identified 20 key skills that workers must have to be effective. It forms part of a wider portfolio designed to support. Other various permission requests, such as permission to transfer test results to an electronic medical records file, permission for limited display of test materials to be used for education or training purposes, or permission to reproduce a test form for IRB approval. Other various permission requests, such as permission to transfer test results to an electronic medical records file, permission for limited display of test materials to be used for education or training purposes, or permission to reproduce a test form for IRB approval.

You have known Miss Kelly for over three years, as you have been caring for her and her sister. The two of you have a special connection, so it is particularly distressing to you when you watch her slowly, over time, deteriorate because of her arthritis and heart condition.

You have always aided with bathing, meal preparation, and light chores, but she has taken care of her own medications. You know she takes a few pills in the morning, and you have been careful during her bath not to dislodge the medication patch she wears for her heart condition.

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It seems that lately Miss Kelly has gotten much weaker, and she struggles to get her medication bottles open and then break the tablets in two. She confides that she isn’t always sure that she’s opening the right medication bottle because her vision is blurrier than it used to be.

Most worrisome is that fact that she occasionally has trouble swallowing her pills, and even gets choked sometimes. Additionally, she has a new diagnosis of asthma and now uses an inhaler.

You report your observations to your supervisor, and changes are made in the care plan to include medication self-administration assistance.

You haven’t helped Miss Kelly with her medications before, and you aren’t sure exactly of what “assisting” with her medications really means. Questions flood your mind:

• Am I supposed to decide when to give her medications to her?
• Am I supposed to know what each medication is for?
• What should I do with a pill so she won’t choke on it?
• Are there things I need to check before I help her take her medications?
• Do I need to wear gloves when helping with her medications?
• How do I use a medication patch? Where does it go? What do I do with the old one?
• How do I help her with an inhaler? Doesn’t she just breathe into the mouthpiece?
• Am I allowed to help her with all of her medications? If not, which ones?
• Are there things I should watch for after she takes her medications?
• Do I have to document that I helped her take them since I really didn’t give them to her?

If the answers to these questions are unclear, rest assured that you are not alone in your confusion. There is a lot to know when assisting with self-administration of medications!

Your Abilities

Before you can assist with the self-administration of medications, there are specific abilities that you must be able to perform. These abilities include:

• Read and understand a prescription label.
• Know what approved abbreviations your organization uses and use only those.
• Assist with oral (mouth), topical (skin), ophthalmic (eye), otic (ear) nasal (nose), and inhaled forms of medications.
• Measure liquid medications, break scored tablets, or crush tablets as directed.
• Recognize when to clarify an “as needed” prescription order.
• Recognize an order that requires judgment or discretion.
• Safely store medications.
• Complete a medication observation record or other required documentation.
• Recognize general signs of adverse reactions to medications and report such reactions.

In addition, you must be aware of and follow scope of practice guidelines and organizational policies and procedures. Be mindful of the fact that practice guidelines and regulations do vary from state to state and from organization to organization. Be sure you understand how state laws govern your practice, and check with your supervisor for clarification if you have questions.

Before You Begin

Before assisting someone with taking their medications, you must remember to:

• Ensure this task is within your scope of practice.
• Check the individual’s plan of care and your organization’s policies and procedures.
• Give medications within 1 hour of the scheduled dose or within 30 minutes if a time-critical medication.
• Administer medications immediately after preparing them.
• Encourage individuals to perform as much of the procedure as they are able.
• Review the basic rights for medication administration while holding the medications.
• Consult a drug reference to familiarize yourself with unknown medications.
• Discuss the purpose and side effects with the individual prior to administration.
• Follow all manufacturer’s guidelines for medication administration, including if medications need to be given at a different time than other medications.
• Compare the medication label to the medication administration record (MAR) 3 times.
• Check the expiration date for the medications the individual is taking.
• Gather all necessary supplies.
• Verify the individual’s identity using two identifiers.
• Explain the procedure and provide for privacy.
• Perform hand hygiene.

Other Considerations

Because some medications can cause problems with constipation and dehydration, providing adequate amounts of fluid is often essential.

Be sure to check the manufacturer’s guidelines for recommendations for fluid intake with certain medications and follow them. The same is true when giving medications that must be taken with food.

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Remember that everyone has the right to privacy. It is your responsibility to make sure that all medications are administered in a private environment.

For example, before giving a medication in front of another person, make sure the individual taking the medication is comfortable with this.

You may need to ask visitors to leave the room or take the individual to a private location before assisting with the self-administration of medications.

Remember, those who are not able to communicate or have mental or cognitive impairments should also have their privacy and dignity protected.

Other considerations include:

• Follow organizational policy and procedure for the disposal of all medical waste.
• Administer each medication separately by using individual medication cups to hold each one apart from the others.
• Recognize that certain forms of medications must usually be given by nurses or licensed personnel, including those placed into a body cavity and those that are injected through the skin.
• Acknowledge that certain pre-medication administration procedures must usually be performed by nurses or licensed personnel, including assessment, blood glucose testing, and measurement of heart rate, pulse, respiratory rate, and blood pressure.

Be Mindful

There are many things you must be mindful of as you assist individuals with self-administration of medications.

They include abilities and knowledge that you must demonstrate before assisting with self-administration of medication, strategies you should use during the process, and things to watch for and report. Always be aware of and stay within your scope of practice, job description, and capabilities to ensure the safety of the people you care for.

Medication Training for Caregivers

If members of your organization are worried about providing medication to those you care for, consider providing additional training to your staff.

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According to a 2017 study, “Medication errors occur frequently in home care and can threaten the safety of patients.”

Ways to prevent errors in medication administration include:

• Increasing communication between specialists and home-care services.
• Providing training to caregivers on medication management.
• Setting routines for preparation, alteration and administration of medicines.

At times, health care providers need to share mental and behavioral health information to enhance patient treatment and to ensure the health and safety of the patient or others. Parents, friends, and other caregivers of individuals with a mental health condition or substance use disorder play an important role in supporting the patient’s treatment, care coordination, and recovery.

The HIPAA Rules are designed to protect the privacy of all of an individuals’ identifiable health information and to ensure that health information is available when needed for treatment and other appropriate purposes. Given the sensitive nature of mental health and substance use disorder treatment information, OCR is providing this guidance addressing HIPAA protections, the obligations of covered health care providers, and the circumstances in which covered providers can share information—as applied to this context.

This page is intended to be a one-stop resource for guidance and other materials on how HIPAA applies to mental health and substance use disorder information. It will be periodically updated with additional information

Fact Sheets

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HIPAA Helps Caregiving Connections

Information for patients with a mental health condition or substance use disorder, family and friends of these patients, and mental health professionals with a patient who may be a danger to themselves or others.

This guidance addresses some of the more frequently asked questions about when the Privacy Rule permits a health care provider to share the protected health information of a patient who is being treated for a mental health condition. The Rule is carefully balanced to allow uses and disclosures of information—including mental health information—for treatment and certain other purposes with appropriate protections. The mental health guidance addresses three core areas:

1. How information related to mental health is treated under HIPAA;
2. When information related to mental health may be shared with family and friends of an individual with mental illness, including parents of minors; and
3. The circumstances in which information related to mental health may be disclosed for health and safety purposes.

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HHS Office for Civil Rights has released guidance on when and how healthcare providers can share a patient’s health information with his or her family members, friends, and legal personal representatives when that patient may be in crisis and incapacitated, such as during an opioid overdose.

HIPAA recognizes that some patients (including those with a mental illness or substance use disorder) may be unable to make their own health care decisions, including decisions related to health information privacy. HIPAA provides personal representatives of a patient with the same rights to request and obtain health information as the individual, including the right to obtain a complete medical record under the HIPAA right of access.

Parents of minor children (typically under age 18) are generally the personal representatives of their children. State law addresses the age at which a minor child may consent to certain types of health care and may contain additional requirements related to disclosing a minor’s health information to parents (or withholding it).

HIPAA also allows a health care provider to determine, based on professional judgment, that treating someone as a patient’s personal representative for HIPAA purposes would endanger the patient, and to refuse to treat the person as a personal representative under those circumstances. This applies whether the patient is an adult or a minor child.

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OCR has organized certain FAQ's related to handling mental health information under HIPAA in two easy-to-access PDFs.

The protected health information of individuals who receive drug and alcohol abuse treatment in federally-funded programs is subject to additional privacy protections under 42 USC § 290dd-2 and 42 CFR § 2.11 (Part 2). These federal rules are administered by HHS’s Substance Abuse and Mental Health Services Administration (SAMHSA).